Cookies Policy

Cookies are small amounts of information which we may store on your computer. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the Site for you. You may set your computer to reject all or some cookies, though in that case you may not be able to use certain features on the Site.

We reserve the right to modify this Policy from time to time.

Functional and Required Cookies

Name

Purpose, type, and duration

_acloggedin

  • Supports login by Scheduling client if the client has an account.

  • Cookie

  • January 1, 2025

_client_acloggedin

  • Supports login by Scheduling client if the client has an account.

  • Cookie

  • January 1, 2025

algoliasearch-client-js

  • Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster.

  • localstorage

  • Persistent

AWSALB, AWSALBCORS

  • Improves performance in Scheduling by using one server for the duration of the session.

  • Cookie

  • 1 week

CART

  • Shows when a visitor adds a product to their cart

  • Cookie

  • 2 weeks

CHECKOUT_WEBSITE

  • Identifies the correct site for checkout when Checkout on your domain is disabled.

  • Cookie

  • Session

Commerce-checkout-state

  • Stores state of checkout while the visitor is completing their order in PayPal (N/A)

  • session storage

  • Session

Crumb

  • Prevents cross-site request forgery (CSRF).

  • Cookie

  • Session

hasCart

  • Tells Squarespace that the visitor has a cart

  • Cookie

  • 2 weeks

Locked

  • Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

  • Cookie

  • Session

PHPSESSID

  • Securely authenticates a visitor during their checkout in Scheduling.

  • Cookie

  • 1 month

RecentRedirect

  • Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

  • Cookie

  • 30 minutes

remember_client

  • Remembers Scheduling client’s login details if they have an account.

  • Cookie

  • 365 days

siteUserCrumb

SiteUserInfo

SiteUserSecureAuthToken

  • Authenticates a visitor who logs into a customer account

  • Cookie

  • 3 years

squarespace-announcement-bar

  • Prevents the announcement bar from displaying if a visitor dismisses it

  • localstorage

  • Persistent

squarespace-likes

  • Shows when you've already "liked" a blog post.

  • localstorage

  • Persistent

squarespace-popup-overlay

  • Prevents the promotional pop-up from displaying if a visitor dismisses it

  • localstorage

  • Persistent

ss_sd

  • Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions.

  • Cookie

  • Session

Test

  • Investigates if the browser supports cookies and prevents errors.

  • Cookie

  • Session

TZ

  • Allows a Scheduling client’s appointments to display correctly based on their time zone preferences.

  • localstorage

  • Persistent

Analytics and Performance Cookies

We use Analytics and Performance cookies to collect information about how you interact with this site. These cookies allow us to analyse site performance.

Cookie Name

Duration

Purpose

ss_cid

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cookieAllowed

30 days

Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies

ss_cpvisit

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvisit

30 minutes

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvr

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvt

30 minutes

Identifies unique visitors and tracks a visitor’s sessions on a site

We use Hotjar on our website(s) and/or app(s) in order to better understand how our users interact with our services and to optimise our services and user experience.

Hotjar allows us to visualise user interactions, helping us better understand our users’ experience and improve our services by identifying issues and friction points. To provide these services, Hotjar uses first-party cookies and other technologies to collect personal data on our users’ behaviour and their devices on our behalf. This may includes personal data like online identifiers (e.g. device's IP address, user ID), identification data (e.g. name, email address, only if we explicitly collect it), technical data (e.g. device type and screen size, browser information), geographic location (country only), behavioral data (interactions with our website/app such as clicks, taps, scrolls), and any additional personal data that may explicitly submit through Hotjar.

Hotjar may reuse this personal data to develop and improve tools and services for our users and us.

For further details, please visit Hotjar’s Trust Portal and Privacy Policy.

List of cookies set by the Hotjar Tracking Code

Relating to the user

hjSessionUser{site_id}Cookie

  • Set when a user first lands on a page.

  • Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites.

  • Ensures data from subsequent visits to the same site are attributed to the same user ID.

  • 365 days duration.

  • JSON data type.

_hjHasCachedUserAttributesCookie

  • Enables us to know whether the data set in _hjUserAttributes Local Storage item is up to date or not.

  • Session duration.

  • Boolean true/false data type.

_hjUserAttributesHashCookie

  • Enables us to know when any User Attribute has changed and needs to be updated.

  • 2 minutes duration, extended every 30 seconds.

  • Content hash data type.

_hjUserAttributesLocal storage item

  • Stores User Attributes sent through the Hotjar Identify API.

  • No explicit expiration.

  • Base64 encoded JSON data type.

hjViewportIdSession storage item

hjActiveViewportIdsLocal storage item

  • Stores user active viewports IDs.

  • Stores an expirationTimestamp that is used to validate active viewports on script initialization.

  • It is removed when the browser page is closed.

  • JSON data type.

Relating to the session

hjSession{site_id}Cookie

  • Holds current session data.

  • Ensures subsequent requests in the session window are attributed to the same session.

  • 30 minutes duration, extended on user activity.

  • JSON data type.

_hjCookieTestCookie

  • Checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set.

  • Deleted almost immediately after it is created.

  • Under 100ms duration, cookie expiration time set to session duration.

  • Boolean true/false data type.

_hjLocalStorageTestCookie

  • Checks if the Hotjar Tracking Code can use Local Storage.
    If it can, a value of 1 is set.

  • Data stored in _hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.

  • Under 100ms duration.

  • Boolean true/false data type.

_hjSessionStorageTestCookie

  • Checks if the Hotjar Tracking Code can use Session Storage. If it can, a value of 1 is set.

  • Data stored in _hjSessionStorageTest has no expiration time, but it is deleted almost immediately after it is created.

  • Under 100ms duration.

  • Boolean true/false data type.

_hjTLDTestCookie

  • We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails.

  • Enables us to try to determine the most generic cookie path to use, instead of page hostname.

  • It means that cookies can be shared across subdomains (where applicable).

  • After this check, the cookie is removed.

  • Session duration.

  • Boolean true/false data type.

Relating Surveys

_hjClosedSurveyInvitesCookie

  • Set when a user interacts with a Link Survey invitation modal.

  • Ensures the same invite does not reappear if it has already been shown.

  • 365 days duration.

  • List of Survey IDs, URL encoded.

_hjDonePollsCookie

  • Set when a user completes an on-site Survey.

  • Ensures the same Survey does not reappear if it has already been filled in.

  • 365 days duration.

  • List of Survey IDs, URL encoded.

_hjMinimizedPollsCookie

  • Set when a user minimizes an on-site Survey.

  • Ensures that the Survey stays minimized when the user navigates through your site.

  • 365 days duration.

  • List of Survey IDs, URL encoded.